Since Tuesday last week, we have been able to achieve same day despatch on most orders, however, due to an electronic error a number of web orders have been delayed by up to two days. This error occurred on Friday so if you have any concerns about orders placed since then, please contact customer services. On 08457 056568 or e-mail email@example.com
I also want to apologise again to those who were affected by the issue we encountered on the 16th January; where we fixed a blockage in the system releasing hundreds of backorders (as far back as 18th December). We have been working on a process with our SAP consultants to ensure that orders do not flood the system when an issue is resolved, allowing us to maintain the level of service you expect from STL Distribution.
This week our main focus is again on the goods receiving area of the warehouse in order to improve our availability and returns. I am aware of customers having to wait for credit notes and although it will take some weeks before we are on top of this aspect we are putting all available resources on to this. If you have any questions regarding outstanding credits please do contact Customer Services on 0845 705 6568.
STL Blog Team