Two Invoices for One Delivery

Hi All

In SAP one of the requirements we had from both retailers and distribution customers was to improve on how we gave extended credit terms for seasonal product such as Christmas cards. For example, when the initial Christmas order is shipped, if a pack of Christmas Cards is out of stock and subsequently a normal order picks up a backorder for that pack, then the only way to handle the differing credit terms (eg 30 days & 60 days) is to create 2 separate invoices for the one delivery. This is not the only scenario where two invoices can result, but it does illustrate that in this instance its not an error but a consequence of meeting one of our requirements from the system.

STL Blog Team

Update: Orders despatched on Thursday with no invoice

Hi All

We had a problem last night with our invoice printer which affected a number of orders despatched last night. We took the decision to ship these orders without invoices in order to meet our 8pm deadline with FeDex for next day delivery. We recognise that some customers would have preferred to wait and receive their order a day later with an invoice, but on balance decided to ship all orders to ensure they would be out for delivery on Friday in time for the weekend.

We do apologise for the inconvenience caused. Invoices will be printed and posted today and you can also contact our customer service team, quoting our 5 digit order number under the heading customer information on the label, to email or fax a copy to you.

STL Blog Team