Thanks to your feedback we have been made aware that erroneous carriage charges have been appearing on a small number of backorders. The reason for this is as a result of the necessary migration of backorders from the old system into SAP.
As part of our ongoing efforts to enhance each process within the new system, we are continuing to look at ways to eradicate this legacy issue. This issue is currently with our technical consultants who are actively seeking a solution which would remove the charges from these specific orders still held within our system. The issue does not exist with regard to orders created in the new system and is therefore diminishing as these previously entered transactions are dealt with.
Where the problem has been discovered in advance of processing we are able to remove the carriage charge from the order, however, due to the large number of orders involved some incorrect charges have been issued. If you have been incorrectly charged for a backorder, please contact our Customer Services team.