Its now been a few weeks since my last system update so I wanted to let you know how our team is progressing through the issues we have been experiencing.
Four weeks ago we were still working on returns received at the end of October. This week we are working on returns received in the second week of January. Normally we would expect to process returns within three weeks, so we are still not there yet but we have reduced the backlog by five weeks.
We have improved our turnaround time from eighteen working days at the beginning of January, to ten working days on most wholesale product from the UK and US. This is helping to improve our fill rate however we do still have a way to go before we are back to our normal standards of service in this area.
Single line backorders are still occuring; however we have seen a substantial reduction in the incidence. Our team along with consultants from SAP are continuing to work on resolving the residual issues.
I want to thank you all again for your continued patience and understanding with STL. Please continue to feedback your comments to our team, as your comments have been extremely useful in identifying issues that need to be resolved.
STL Blog Team