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Friday, 5 December 2008

5th November

I would like to update you on current progress of our new IT system. The STL Distribution website is now up and running and we continue to prioritise all orders by date of receipt with the objective of meeting a 48 hour despatch.
We are experiencing some technical difficulties with a small number of orders and in particular we have approximately 20 customers who we are aware are experiencing unreasonable delays in receiving their orders. We are endeavouring to resolve the issues around these orders as soon as possible.
If you are one of the few customers who have placed an order prior to the 3rd November and have not yet received it ˆ could I ask you to email this information to Wayne Johnston at, with a copy of your order, and one of our customer services team will contact you.
The warehouse continues to run at full capacity, but we are aware of problems in a number of areas; for example, we have charged carriage on some backorders ˆ this and others we are working rectify as soon as possible.
We are disappointed if we have let you down and we would like to assure you we are doing all we can to meet the service levels you require. We acknowledge that the most important thing we can do at this time is to deliver your orders promptly to your door.

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