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Friday, 5 December 2008

6th November

Our priority over the past week has been to clear the backlog of orders in our system and have these, and all new orders processed as efficiently as possible. In doing this we continue to prioritise all orders by date of receipt with the objective of meeting a 48 hour despatch and in the main we have achieved our interim target of a 48 hour despatch. We continue to contact customers where we know we have problems and if you have not heard from us regarding an order placed prior to the 3rd November 2008 please email Wayne Johnston at, with a copy of your order, and one of our customer services team will contact you.
Our second priority is to improve product availability. Our warehouse staff are working tirelessly to ensure that titles are received on to the system and made available to you as quickly as possible.
Finally, our overall aim is of course to return to the high service levels which you, expect from STL Distribution such as same day despatch.
Whilst we have received many messages of encouragement and support, all of which are very welcome and appreciated by the team in Carlisle, we are conscious that you are at the coal face, to quote a retailer. We do not underestimate the work that you are doing whilst we bed in our new IT system and we don’t take for granted our partnership as we all seek to advance the Christian faith.

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