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Tuesday, 9 December 2008

System Update

I would like to give you a quick update as to where we are with processing and fulfilling orders. Today we are picking orders that were placed on Thursday 4th and Friday 5th December. I just want to reassure you that our team is doing all we can to get back to our normal service levels - this week we have more than doubled our night-shift team. Our goal is to get back to a 24 hour despatch as soon as we can. We are also making good progress on ordering and receiving stock which will improve the fill rate, and we appreciate your patience as we work through outstanding orders and queries.

I would also like to quickly respond to a recent comment in the media – “It now seems it’s too late to order for Christmas from STL.” I want to make you all aware that this is absolutely not the case. We are currently running at 48-72 hour despatch and with the additional night shift team, this will go a long way to helping us achieve our goal of a same day despatch. I would like to thank you for your continued patience during this time and also to apologise once again for the inconvenience this has caused you.

If you are having issues, please don’t hesitate to contact our customer services team on 0845 705 6568 or speak to your Areas Sales Manager.