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Monday, 6 April 2009

Backorder Lists

Dear Customer,
Over the course of the last week we have re-introduced the printing of full backorder lists on our invoices. We recognise that it has taken much longer than we would have liked, however we did want to resolve a number of issues relating to backorders first. We still have a few minor changes to make and it’s worth mentioning the following:

  • The list is headed: Backorder list including any above which in fact is not the case and the text will change to Backorder list excluding any above. In other words the list will not repeat the list of backorders already printed under the heading: Items not supplied backordered where indicated.
  • The sequence is currently order by order starting with the oldest first. We are exploring the option to change to ISBN sequence, which would automatically group the same product together on the list.
  • We have been supplying backorder lists in excel by request, through customer services as a one off for stores. We will continue do so, but we are not able to automate this service in the short to medium term.
  • The interval between lists will normally be 16 days.

If you have any questions about this please contact our customer service team in the normal way.

Warm Regards

STL Blog Team.