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Monday, 19 January 2009

STL Update

I want to let you all know that unfortunately we were unable to dispatch all orders on Friday 16th January. I would like to apologise for the inconvenience caused by this to those who are affected.

The reason for this is our team of consultants are still working on solving a number of bedding down issues in SAP where orders can get stuck in the system. Our team managed to fix one of theses issues on Friday, but as a consequence of this, a large number of orders were automatically put into the system. Prior to this we were well on top of our deadline. To try and manage the issue we brought into the warehouse a large number of office staff who along with warehouse staff worked late Friday evening and on Saturday. By 2.30pm on Saturday there were approximately 80 unpicked orders remaining.

Again I want to apologise for any inconvenience this has caused. All remaining orders will be picked and sent today (Monday 19th January) as our highest priority. We do not anticipate that this will prevent order placed before 4pm today being despatched today.