Visit the Trust Media Distribution Website

Thursday, 17 February 2011

Saturday 19th Feb - temporary disruption to our ordering system

Temporary disruption to our Ordering Service
Saturday 19th February

Due to a necessary upgrade to the electricity supply to STL Distribution’s Carlisle site our electricity supplier will be temporarily shutting off the power to the office and warehouse building between 9am and 4pm on Saturday 19th February. Because of this power outage there will be a suspension to our usual order-taking services over the weekend, as follows:

Customer Services Ordering
Between 8.30 and 12 noon Customer Services will be unable to process any orders. We will be providing a skeleton service for message taking only between 8.30am and 12 noon and will arrange to call you back on Monday to take and process your order.

Website ordering

The website will be unaffected by the loss of power and we recommend using the website to place any orders during Saturday.

SyneRgi Ordering
SyneRgi users will be unable to place orders or make order queries; however, you will be able to see stock availability as usual.
Our electricity supplier expects power to be restored by 4pm on Saturday, therefore SyneRgi should resume normal ordering service after this time.

Thank you for your patience whilst this essential maintenance takes place. We apologise for any inconvenience caused.

STL Distribution Customer Services