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Friday, 30 January 2009

Update: Orders despatched on Thursday with no invoice

Hi All

We had a problem last night with our invoice printer which affected a number of orders despatched last night. We took the decision to ship these orders without invoices in order to meet our 8pm deadline with FeDex for next day delivery. We recognise that some customers would have preferred to wait and receive their order a day later with an invoice, but on balance decided to ship all orders to ensure they would be out for delivery on Friday in time for the weekend.

We do apologise for the inconvenience caused. Invoices will be printed and posted today and you can also contact our customer service team, quoting our 5 digit order number under the heading customer information on the label, to email or fax a copy to you.

STL Blog Team

1 comment:

Geoff said...

Thanks for taking that decision. It is always better to get the goods first rather than wait, because they often contain customer orders.
Geoff, Maranatha