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Friday, 8 January 2010

FedEx - Delivery Update

We are in daily communication with our freight forwarder (FedEx) and as they make us aware of any depot closures we will keep you in formed on this blog.

News Update:
Gretna (54/58) have advised that their vehicles covering Route 3 (CA2, CA5 and CA7 postcodes) and Route 15 (TD11, TD12 and TD15 postcodes) have broken down, therefore some deliveries may be affected.

The following depots have reported heavy snowfall throughout their region, resulting in icy conditions and impassable roads (especially in rural areas), therefore deliveries and collections will be affected:-

Ipswich (101), Kings Lynn (75), Norwich (22), Gretna (54/58), Kilmarnock (59), Cumbernauld (60/87), Dundee (61), Aberdeen (62/67/69), Glasgow (71/171), Edinburgh (85), Cowdenbeath (86), Inverness (88/89), Liverpool (42), Manchester (44), Knaresborough (48), Hull (49), Leeds (50), Chorley (51), Kendal (52), Middlesborough (55), Newcastle (56/156), Littleborough (90), Jersey (6), Guernsey (4), Cambridge (37/137), Scunthorpe (47), Byfleet (7), Gloucester (26), Sleaford (43), Spilsby (143), Fareham (11/84), Poole (13), Weston (14), Exeter (15/115), Launceston (16/72/81/172), Bristol (17), Camberley (18), Cardiff (27), Swansea (28/98), Swindon (83), Slough (951/95), Frome (114), Croydon (1/77), Brighton (3), Sittingbourne (8/5), Tunbridge Wells (9/10), Park Royal (19/119), Chelmsford (20/21), Harlow (23), Aylesbury (24/124), Beckton (80/105), Hornsey (96/196/396), Central London (180/176) and Dartford (305/76).

Don’t forget, all orders placed by 2.30pm (phones, fax, email) or 4pm (electronic) are being despatched the same day.

If you have any queries our friendly Customer Service team are on hand 6 days a week – call 0800 28 27 28.

Our apologies once again for any inconvenience caused - if you have a query on a specific order please contact our customer service team directly in the normal manner.

Kind Regards,
STL Distribution blog team

Thursday, 7 January 2010

Focused on Serving You

Dear Customer,

Happy New Year!

2010 marks a fresh start for STL Distribution and we are focused on supplying a broad range of Christian products for your ministry.

Our focus is to re-establish supplier relationships and improve our stock availability.

We are focused on discussions with all our key suppliers to establish new supply agreements. We are pleased to announce that continuity agreements have been reached with Tyndale, Hodder, BRF, Evangelical Press, Alpha International, Kregel, Destiny Image USA, Veritasse, Zoe Records, Roper Penberthy and Shepherd Press. We will be working hard with these suppliers to bring stock levels back up as soon as possible. Numerous other discussions are now reaching maturity and further announcements will be made in the next few days. Information will be made available via emails and our blog. Feel free to visit and comment.

We are also focused on re-establishing our previous Informix IT system and are making steady progress. The Informix system is designed to support a distribution business and was the bedrock of the original STL infrastructure. Over time, as STL expanded into retail and publishing, significant pressure was placed on the Informix system and as STL embarked on a global initiative, it was decided that a new system was required to support a global ministry. The new STL Distribution, however, is a focused distribution business and Informix meets its needs. As we move through this development project our experienced IT team, who have developed and lived-and-breathed Informix for over 20 years will undertake the implementation. Details of our planned timeline for the implementation will be made available as we progress the project over the coming weeks.

Our Area Sales Managers have just emerged from the January Sales meeting and will be calling on you over the next few weeks to present the new spring titles to you.

If you have any queries or would like to place an order please contact our Customer Service Department, your Area Sales Manager or visit www.stldistribution.co.uk. All orders are despatched same day when your order is placed before 2.30 pm by telephone or fax or 4.00 pm electronically.

Thank you for sticking with us and we look forward to serving you in 2010.

Kind Regards,
STL Distribution

Wednesday, 6 January 2010

Snow problem? No problem in Carlisle! - UPDATE

Snow has hit the UK and is causing chaos! We hope that you are not being disrupted too badly.

We’re happy to say that, although we’ve had plenty of snow, we are operating as normal with orders being despatched daily, however, deliveries are subject to local weather conditions.


We are in daily communication with our freight forwarder (FedEx) and as they make us aware of any depot closures we will keep you in formed on this blog.

Don’t forget, all orders placed by 2.30pm (phones) or 4pm (electronic) are being despatched the same day.

If you have any queries our friendly Customer Service team are on hand 6 days a week – call 0800 28 27 28.

UPDATE:
We have received the following update today from FedEx regarding potential disruption to deliveries:
The following depots have reported severe weather, heavy snowfall, impassable roads (especially in rural areas), icy road conditions and freezing conditions, therefore deliveries and collections will be affected:-

Exeter (15/115), Belfast (64), Cardiff (27), Slough (95/195), Byfleet (7/319), Swansea (28/98), Fareham (11/84), Sleaford (43), Camberley (18), Bristol (17), Swindon (83), Launceston (16/72/81/172), Scunthorpe (47), Croydon (1/77), Brighton (3), Sittingbourne (8/5), Tunbridge Wells (9/10), Park Royal (19/119), Chelmsford (20/21), Harlow (23), Aylesbury (24/124), Beckton (80/105), Hornsey (96/196/396), Central London (180/176), Dartford (305/76), Liverpool (42), Manchester (44), Knaresborough (48), Hull (49), Leeds (50), Chorley (51), Kendal (52), Middlesborough (55), Newcastle (56/156), Littleborough (90), Gretna (54/58), Kilmarnock (59), Cumbernauld (60/87), Dundee (61), Aberdeen (62/67/69), Glasgow (71/171), Edinburgh (85), Cowdenbeath (86), Inverness (88/89), Spilsby (143), Norwich (22), Kings Lynn (75), Ipswich (101) and Cambridge (37/137).

Our apologies once again for any inconvenience caused - if you have a query on a specific order please contact our customer service team directly in the normal manner.

Kind Regards,
STL Distribution blog team



Wednesday, 23 December 2009

A Message from Ken Munro


A message from Ken Munro, the new CEO of STL Distribution

The purchase of STL Distribution by John Ritchie Ltd brings to an end a very difficult period of uncertainty and disruption for all connected with STL Distribution. Today marks a fresh start and the beginning of an exciting future. As we embark on this new journey together, I want you to know that STL Distribution is back in business and working hard to return to the standard of service both suppliers and retailers have come to expect over the years.

We are committed to serving you and our mission is to equip your ministry with Christian resources effectively and efficiently. Over the coming weeks we are focussing on all aspects of the business to ensure that our service to you improves. Our immediate priorities will be


  • Availability - We’re re-stocking to improve our availability and fill rate
  • Suppliers - I’ve met with numerous key suppliers in recent days . A number have already committed to working with the new STL Distribution business and positive discussions with many others give me confidence that early in the new year we will be able to announce substantial continuity of existing agreements and a few exciting new additions.
  • IT systems - We will be replacing SAP with the previously operational IT platform (Informix). The transition project is already well underway and we expect to have the updated Informix platform operational within the first quarter of 2010. This is not a high risk IT project, with significant in-house knowledge and experience being brought to bear and previously robust process and technology being re-activated. Interim operational processes and IT are in place to ensure that service is minimally impacted through the transition. We will communicate the detailed IT plan in January and provide regular updates going forward.

I very much look forward to entering the next exciting chapter of STL Distribution’s story with you. If you have any queries do please contact our Customer Service Department or your Area Sales Manager who will be very happy to help you.

Finally, thank you for your support and prayers over the past few weeks and I look forward to serving you in 2010.




Ken Munro
CEO, STL Distribution

Monday, 21 December 2009

IBS-STL UK Trade Announcement

Press Release
Carlisle December 21st 2009


The Board of Trustees and Senior Management of leading Carlisle-based Christian Charity, IBS-STL UK, formerly known as STL are pleased to announce the sale of two of its three trading divisions: Authentic Media and STL Distribution, as well as the sale of a significant number of its retail stores that comprise the third trading division: Wesley Owen. A large number of jobs have been secured as a result of the sale and the Charity’s mission of ‘Advancing the Christian Faith’ will continue.

The management team has worked closely with the Baker Tilly Corporate Finance LLP over the last month to secure the sale of all or part of the Charity’s business units. Completion of the sale agreement has now been finalised with the new owners taking control immediately. This is regarded as extremely good news and ends a period of uncertainty and anxiety for many of our employees.

The sale details are as follows;

- Authentic Music based in Milton Keynes has been bought by Kingsway Communications operating from Eastbourne.

- Authentic Book Publishing and 8 Wesley Owen Stores (Bath Birmingham, Bristol, Bromley, Coleraine, Derby, Glasgow and York) have been sold to Koorong, which is owned by the Bootes family. Based in Sydney, Koorong has 18 stores operating successfully throughout Australia. It has purchased all of the Authentic and Paternoster intellectual property and author contracts, the freehold properties in Glasgow and York, the Wesley Owen trading name, and the domain name, wesleyowen.com. They plan to continue to operate from the Milton Keynes area.

- STL Distribution has been purchased by John Ritchie Ltd a rapidly expanding book publisher and distributor based in Kilmarnock, Scotland. John Ritchie Ltd has purchased all of the Carlisle properties and intends to retain Carlisle as a major base of operation. The business will continue to trade as STL Distribution. John Ritchie Ltd is a wholly owned subsidiary of The Lord’s Work Trust which has substantial resources and supports Christian outreach and projects around the world. All profits from the business are returned to the Trust.

- A further 6 Wesley Owen stores (Bolton, Cambridge, Coventry, Guildford, Kingston and Stockport) have been acquired by CLC International (UK) whose head office is in Alresford, Hampshire, and whose stores operate as CLC Bookshops.

- There are ongoing discussions with a number of local groups interested in retaining their local Christian Bookshop. This may take some time to progress. In the meantime the administrators are continuing to trade from each of the remaining 26 stores. The administrators are keen to secure future trading from as many of these premises as possible and would welcome any expressions of interest.

In each case the new owners will purchase the assets of the parts of the business; no one is taking over responsibility for the IBS-STL UK charity which regrettably will be put into Administration for an orderly wind down.

Commenting on the sales, Keith Danby Chief Executive said, “I am delighted with the developments. I could not have imagined 5 weeks ago such a positive outcome. All along we have had three goals in mind; the continuity of the distribution of Christian resources, safeguarding as many jobs as possible, and finding purchasers who would invest in the businesses and take them to a new level. We believe all of the purchasers fit these aspirations and we wish them every success going forward.”

Danby went on to pay tribute to all the staff, saying, “this has been a very difficult time for all of our staff around the country. Some have worked for the Charity for almost 20 years. They are dedicated, hardworking and passionate about the mission of the Charity. It has been a very difficult year for everyone and the uncertainty of the last month has created extraordinary anxiety for people with families, financial commitments and obligations yet they have continued to fight for the survival of the company and done their very best to keep going.”

Michael Fitch, Chairman of the Board of Trustees also stated his delight, “the work of Authentic, STL Distribution and Wesley Owen is very important in advancing the Christian faith in the UK and we are delighted that this work will continue under the ownership of these high calibre operators. I want to also thank all of the employees for their hard work under difficult circumstances”.

Ken Munro, CEO of John Ritchie Ltd, emphasised the importance of continuity in the existing business and his confidence with regard to the future prospects of the newly extended group. “Our immediate goal is to quickly return the business to the levels of service and stability that STL Distribution customers have enjoyed over many years. We will achieve this building on the existing team and infra-structure as the foundation of our future success”. He added “I am confident that this significant acquisition for John Ritchie Ltd will ultimately support and strengthen the CBC trade in the UK, and trust that the future prosperity of the business will make a significant contribution to the on-going mission and objectives of our parent Trust”.

Russell Cash, Partner at Baker Tilly Restructuring & Recovery in Manchester, said, “We are delighted that such a successful outcome has been achieved. We have worked closely with a number of people within the business over several weeks and have been impressed with the commitment and attitude displayed by everybody we have encountered. I am particularly pleased that so many jobs have been preserved and I wish everybody connected all the very best for the future”

“The sales which have been secured are to parties who are well placed, and extremely keen, to continue to operate the business within the traditional core values adopted by IBS-STL over many years.

“Whilst 14 of the retail outlets are now being operated by CLC and Koorong, we are keen to explore interest in the remaining 26 stores with a view to securing a future in the medium to long term. Each of the stores are currently continuing to trade under our control”

Phil Burnham, CLC's National Director, said, "CLC's acquisition of these bookshops, whilst presenting us with a number of challenges in the short term, also gives us the opportunity to further fulfil our purpose statement. We are committed to keeping these six Christian witness and resource centres open on the high street. In the light of so many bookshop closures throughout this year CLC considered it necessary to act. While on the one hand I wish that we at CLC could have done more, to have done nothing would have filled us with remorse. We continue to pray for our colleagues in the trade and at IBS-STL, each affected to a greater or lesser degree by the recent unfortunate events".

Ends