Warm Regards
STLD Blog Team
Monday, 23 February 2009
High Discount Offers
Warm Regards
STLD Blog Team
Monday, 16 February 2009
Message from Keith Danby - CEO IBS-STL UK
I have to confess that I am new to communication by blog but there is always a first time!
Last week I was in the UK office and set a goal to speak to 12 of our key customers. My goal was to apologize personally to each of them for SAP problems our customers encountered before Christmas in particular and some extend even now in the two months into the New Year.
I also wanted to listen to the customers about the problems that they are confronted at the moment. It will be no surprise that there was a pattern to each of their comments. For your information these are the areas that where raised.
Reliability. Of course all customers are keen to see STL Distribution offer a reliable service. Although the service and improved considerably in the last few weeks I have admit it is not where it needs to be. I would estimate we are currently getting out 95% of the orders for same day dispatch. In a few weeks I hope this will be back to the 100% that you expect.
Fill rate. This has been poor in the past few months. Our normal goal is between 88%-92%. In the weeks leading up to Christmas it has been low 70%. Steve Apted joined STL Distribution as Head of Supply Chain Management having spent 30 years in this discipline. He has made some early gains but I think it will be several months before it is where we want it to be. Our goal for 2009 is 95%.
Back Orders. I realise this has been a real frustration to our customers. The leadership team has been focusing on this area in the past week and we hope to see some improvement in the next few weeks. We think we have solved this area but we need to do some adequate testing before we are completely satisfied.
Pricing. I understand many have experienced problems with the pricing of Zondervan and other US Supplier books. We apologize for this and we are trying to address this area quickly. Steve Apted and the Buying team are focused on resolving this area.
Website pricing. I am aware this is another area where you are experiencing problems and we hope to also have this area resolved very soon.
Credit Notes. Our Distribution team has introduced a 24/6 shift system to speed up this process.
This is some list but I want to thank you for your patience and assure you that we are doing all we can at this time to get back to a credible service.
In the meantime thank you for your business and support.
Last week I was in the UK office and set a goal to speak to 12 of our key customers. My goal was to apologize personally to each of them for SAP problems our customers encountered before Christmas in particular and some extend even now in the two months into the New Year.
I also wanted to listen to the customers about the problems that they are confronted at the moment. It will be no surprise that there was a pattern to each of their comments. For your information these are the areas that where raised.
Reliability. Of course all customers are keen to see STL Distribution offer a reliable service. Although the service and improved considerably in the last few weeks I have admit it is not where it needs to be. I would estimate we are currently getting out 95% of the orders for same day dispatch. In a few weeks I hope this will be back to the 100% that you expect.
Fill rate. This has been poor in the past few months. Our normal goal is between 88%-92%. In the weeks leading up to Christmas it has been low 70%. Steve Apted joined STL Distribution as Head of Supply Chain Management having spent 30 years in this discipline. He has made some early gains but I think it will be several months before it is where we want it to be. Our goal for 2009 is 95%.
Back Orders. I realise this has been a real frustration to our customers. The leadership team has been focusing on this area in the past week and we hope to see some improvement in the next few weeks. We think we have solved this area but we need to do some adequate testing before we are completely satisfied.
Pricing. I understand many have experienced problems with the pricing of Zondervan and other US Supplier books. We apologize for this and we are trying to address this area quickly. Steve Apted and the Buying team are focused on resolving this area.
Website pricing. I am aware this is another area where you are experiencing problems and we hope to also have this area resolved very soon.
Credit Notes. Our Distribution team has introduced a 24/6 shift system to speed up this process.
This is some list but I want to thank you for your patience and assure you that we are doing all we can at this time to get back to a credible service.
In the meantime thank you for your business and support.
Tuesday, 10 February 2009
Weather Update
Todays update on likely disruption to FeDex delveries:
Please be aware Marston Gate Hub is currently impacted by heavy snow fall, with delays to Inbound trunking at both Hubs due to severe weather and poor road conditions. This will cause significant disruption to FeDex deliveries south of Coventry.
Our apologies once again for any inconvenience caused - if you have a query on a specific order please contact our customer service team directly in the normal manner.
STL Blog Team
Please be aware Marston Gate Hub is currently impacted by heavy snow fall, with delays to Inbound trunking at both Hubs due to severe weather and poor road conditions. This will cause significant disruption to FeDex deliveries south of Coventry.
Our apologies once again for any inconvenience caused - if you have a query on a specific order please contact our customer service team directly in the normal manner.
STL Blog Team
Friday, 6 February 2009
FeDex Delivery Update Friday 6th February
Todays update on likely disruption to FeDex delveries:
Severe Weather Updates:
Harlow (23) have reported that there is currently no access to any SG postcode areas, therefore deliveries will be affected.
Launceston (16/72/81/172) have reported that all routes in and around the depot are not accessible at this time, it is unlikely that any freight will be able to be despatched or collected today.
Wellingborough (36/68) have reported that there is currently limited access throughout their region due to the heavy snowfall and worsening conditions, combined with service recovery being attempted from yesterday, therefore some timed deliveries may be affected.
Severe Weather conditions and heavy snow has been reported by the following depots, which has resulted in hazardous conditions on many roads throughout the regions, including road closures and accidents due to the weather, therefore deliveries within these areas will be affected:- Swansea (98/28), Derby (39), Gretna (54/58), Belfast (64), Hornsey (96/196/396), Sleaford (43), Swindon (83), Hereford (130), Camberley (18), Slough (95/195), Exeter (15/115), Harlow (23), Cambridge (37/137), Aylesbury (24/124), Cardiff (27), Fareham (11/12/84), Bristol (17), Park Royal (19/119), Weston (14) and Gloucester (26)
Our apologies once again for any inconvenience caused - if you have a query on a specific order please contact our customer service team directly in the normal manner.
Severe Weather Updates:
Harlow (23) have reported that there is currently no access to any SG postcode areas, therefore deliveries will be affected.
Launceston (16/72/81/172) have reported that all routes in and around the depot are not accessible at this time, it is unlikely that any freight will be able to be despatched or collected today.
Wellingborough (36/68) have reported that there is currently limited access throughout their region due to the heavy snowfall and worsening conditions, combined with service recovery being attempted from yesterday, therefore some timed deliveries may be affected.
Severe Weather conditions and heavy snow has been reported by the following depots, which has resulted in hazardous conditions on many roads throughout the regions, including road closures and accidents due to the weather, therefore deliveries within these areas will be affected:- Swansea (98/28), Derby (39), Gretna (54/58), Belfast (64), Hornsey (96/196/396), Sleaford (43), Swindon (83), Hereford (130), Camberley (18), Slough (95/195), Exeter (15/115), Harlow (23), Cambridge (37/137), Aylesbury (24/124), Cardiff (27), Fareham (11/12/84), Bristol (17), Park Royal (19/119), Weston (14) and Gloucester (26)
Our apologies once again for any inconvenience caused - if you have a query on a specific order please contact our customer service team directly in the normal manner.
Thursday, 5 February 2009
FeDex Delivery Update Thursday 5th February
Further update from FeDex:
Please be advised that due to the severe weather and hazardous conditions, the following depots are unable to despatch drivers, therefore no deliveries will be attempted today:- Aylesbury (24/124), Coventry (35), Banbury (25), Cambridge (37/137), Leek (66), Swindon (83), further updates will be posted on the bulletin where possible.
The weather conditions in certain parts of the country continue to cause some disruption to FeDex deliveries, here is today’s update of depots affected:
Severe Weather conditions and heavy snow has been reported by the following depots, which has resulted in hazardous conditions on many roads throughout the regions, including road closures and accidents due to the weather, therefore deliveries within these areas will be affected:- Stoke (40), Swindon (83), Aylesbury (24/124), Derby (39), Wellingborough (36/68), Camberley (18), Leek (66), Slough (95/195), Harlow (23), Fareham (11/12/84), Frome (114), Cambridge (37/137), Leicester (38), Bristol (17), Cardiff (27), Sleaford (43), Spilsby (143), Hereford (130), Byfleet (7/319), Inverness (88/89), Leeds (50), Exeter (15/115), Kilmarnock (59), Nottingham (139), Cannock (63), Scunthorpe (47), Sheffield (46), Gloucester (26), Aberdeen (62/67/69), Banbury (25), Coventry (35), Worcester (30), Belfast (64)
Our apologies once again for any inconvenience caused - if you have a query on a specific order please contact our customer service team directly in the normal manner.
Please be advised that due to the severe weather and hazardous conditions, the following depots are unable to despatch drivers, therefore no deliveries will be attempted today:- Aylesbury (24/124), Coventry (35), Banbury (25), Cambridge (37/137), Leek (66), Swindon (83), further updates will be posted on the bulletin where possible.
The weather conditions in certain parts of the country continue to cause some disruption to FeDex deliveries, here is today’s update of depots affected:
Severe Weather conditions and heavy snow has been reported by the following depots, which has resulted in hazardous conditions on many roads throughout the regions, including road closures and accidents due to the weather, therefore deliveries within these areas will be affected:- Stoke (40), Swindon (83), Aylesbury (24/124), Derby (39), Wellingborough (36/68), Camberley (18), Leek (66), Slough (95/195), Harlow (23), Fareham (11/12/84), Frome (114), Cambridge (37/137), Leicester (38), Bristol (17), Cardiff (27), Sleaford (43), Spilsby (143), Hereford (130), Byfleet (7/319), Inverness (88/89), Leeds (50), Exeter (15/115), Kilmarnock (59), Nottingham (139), Cannock (63), Scunthorpe (47), Sheffield (46), Gloucester (26), Aberdeen (62/67/69), Banbury (25), Coventry (35), Worcester (30), Belfast (64)
Our apologies once again for any inconvenience caused - if you have a query on a specific order please contact our customer service team directly in the normal manner.
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