REMINDER VAT increase – January 4th 2011

You will be aware that VAT is set to increase to 20% from 4th of January 2011.
STL Distribution has been in discussion with suppliers about VAT-able items and are pleased to tell you that, in the main we will be absorbing the increase by reducing the pre-VAT prices so that the RRP remains unaltered.

eg. a £14.99 CD - currently £12.76 plus 17.5% VAT will become £12.49 plus 20% VAT = £14.99

In order to prepare for the VAT changes it is necessary for our computer system to be taken down over New Year’s Day for essential maintenance.
Orders placed by the order deadline (2.30pm phone/fax and 4pm electronic) on Friday 31st December will receive the 17.5% VAT rate. Orders placed after the deadline will be processed and invoiced on 4th January and VAT-able items will incur 20% rate*.
If you have any questions about this please speak to Customer Services on serviceline@stl.org or 0845 705 6568

*Please note: for web orders only – any orders placed between 4pm on 31st December to 9am 3rd January 2011, may incur 20% VAT but the cost price will be based on the 17.5% VAT due to timing of the cost price change on the STL system. We recommend no orders are placed from 4pm on 31st December until 9am on 3rd of January.

Merry Christmas and a Happy New Year from STL Distribution

Fed Ex deliveries - Friday morning snow update

Our UK delivery service (FedEx) has given us the news update below.

Heavy Snowfall and icy road conditions have been reported throughout the UK, resulting in many inaccessible roads, particularly in rural areas.

Deliveries will be affected at all depot sites, particularly in the Scottish, Northern and Central locations.

The depots affected are:- Chester (41/45), Knaresborough (48), Middlesbrough (55), Newcastle (56/156), Liverpool (42), Manchester (44), Hull (49), Leeds (50), Chorley (51), Littleborough (90), Cumbernuald (60), Aberdeen (62 - no rural deliveries in the Grampian region), Belfast (64), Camberley (18), Launceston (16/72/81/172), Exeter (15/115), Cardiff (27), Swansea (28/98), Gloucester (26 - many inaccessible areas in GL and HR postcodes).

If you have any queries regarding the above please email ukcsenquiries@fedex.com

Kind Regards,
STL Distribution blog team

Heavy Snowfall and icy road conditions have been reported throughout the UK, resulting in many inaccessible roads, particularly in rural areas.
Deliveries may be affected at all depot sites, particularly in the Scottish, Northern and Central locations.
The depots affected are:- Chester (41/45), Knaresborough (48), Middlesbrough (55), Newcastle (56/156), Liverpool (42), Manchester (44), Hull (49), Leeds (50), Chorley (51), Littleborough (90), Cumbernuald (60), Aberdeen (62 - no rural deliveries in the Grampian region), Belfast (64), Coventry (35), Banbury (25), Worcester (30), Cowdenbeath (86), Camberley (18), Launceston (16/72/81/172), Exeter (15/115), Cardiff (27), Swansea (28/98), Swindon (83), Slough (95/195),

Fed Ex deliveries - afternoon Wednesday delivery update

Our UK delivery service (FedEx) has given us the news update below.

Heavy Snowfall and icy road conditions have been reported throughout the UK, resulting in many inaccessible roads, particularly in rural areas.

Deliveries will be affected at all depot sites, particularly in the South West, Northern and Central locations.

The depots affected are:- Exeter (15/115), Launceston (16/72/81/172), Swansea (98/28), Cardiff (27), Swindon (83), Camberley (18), Chester (41/45), Knaresborough (48), Middlesbrough (55), Newcastle (56/156), Liverpool (42), Manchester (44), Hull (49), Leeds (50), Chorley (51), Littleborough (90), Cumbernuald (60), Aberdeen (62), Cowdenbeath (86), Belfast (64), Leicester (38), Nottingham (139), Wellingborough (68), Sheffield (46), Norwich (22), Ipswich (101), Banbury (25), Worcester (30)

If you have any queries regarding the above please email ukcsenquiries@fedex.com

Kind Regards,
STL Distribution blog team

VAT increase – January 4th 2011

You will be aware that VAT is set to increase to 20% from 4th of January 2011.
STL Distribution has been in discussion with suppliers about VAT-able items and are pleased to tell you that, in the main we will be absorbing the increase by reducing the pre-VAT prices so that the RRP remains unaltered.

eg. a £14.99 CD - currently £12.76 plus 17.5% VAT will become £12.49 plus 20% VAT = £14.99

In order to prepare for the VAT changes it is necessary for our computer system to be taken down over New Year’s Day for essential maintenance.
Orders placed by the order deadline (2.30pm phone/fax and 4pm electronic) on Friday 31st December will receive the 17.5% VAT rate. Orders placed after the deadline will be processed and invoiced on 4th January and VAT-able items will incur 20% rate*.
If you have any questions about this please speak to Customer Services on serviceline@stl.org or 0845 705 6568

*Please note: for web orders only – any orders placed between 4pm on 31st December to 9am 3rd January 2011, may incur 20% VAT but the cost price will be based on the 17.5% VAT due to timing of the cost price change on the STL system. We recommend no orders are placed from 4pm on 31st December until 9am on 3rd of January.

Images on our website

Due to a temporary fault, product images are missing on our website, stldistribution.co.uk.

The website is fully functional: you can log in and any orders you place will be processed as normal.

Images should be restored over this weekend.

Fed Ex deliveries - Friday afternoon weather update

Our UK delivery service (FedEx) has given us the news update below.

The following depots have reported receiving heavy snowfall has been reported in their regions, therefore deliveries will be affected:- Gloucester (26 - all GL and HR9 postcodes affected), Cardiff (27 - all CF, NP and LD postcodes affected), Launceston (16/72/81/172), Swansea (28/98/45 - No despatches today), Exeter (15/115), Aylesbury (24/124), Hornsey (96/196)

Newcastle (56/156) has advised that their vehicle on route 50 has broken down; therefore some deliveries to SR3 may be affected.

Hornsey (96/196) have advised that their vehicle covering route 34 has broken down, therefore some deliveries may be affected.

Leeds (50) has advised that their vehicle covering route 19 has broken down, therefore some deliveries to LS12 may be affected.

Inverness (88/89) has advised that all the ferries have been suspended due to high winds; as a result all depot 88 consignments will be affected. The high winds are also causing many of their roads (including the main trunk road (A9) north of Inverness) to be closed due to drifting and blizzard conditions. As a result they will only be offering a limited delivery service for area 89 today.

Belfast (64) have advised that due to heavy snowfall throughout their region, deliveries may be affected.

Aberdeen (62/67/69) have advised that due to heavy snowfall, no rural areas will be attempted today. The A92 and A96 are currently closed, causing further delays.

The following depots have reported receiving icy conditions and light snow throughout their region, therefore deliveries may be affected:- Liverpool (42), Chester (45), Knaresborough (48), Leeds (50), Middlesbrough (55), Newcastle (56/156).

If you have any queries regarding the above please email ukcsenquiries@fedex.com

Kind Regards,
STL Distribution blog team

Last day for ordering pre-Christmas 22 Dec / Autumn offers end 31 Dec

Our Autumn Offers promotions end on 31st December. See below for up to 45% discount on these key titles.

9780310266266 Take Three PB
9780310247562 Ever After PB
9780310208136 The Purpose Driven Church PB
9780736917223 A Book Of Prayer HB
9781857929362 Focus On The Bible: 2 Chronicles
Look out for our Winter Warmers promotions in the New Year.

Christmas Opening Hours

Just a reminder that the last day for ordering for same-day-despatch is 22nd December (3pm for phone/fax orders and 4pm for electronic orders).
Our Christmas opening hours are as follows:

Friday 24th December Closed from 14:00
Saturday 25th December Closed
Sunday 26th December Closed
Monday 27th December Closed
Tuesday 28th December Closed
Wednesday 29th December 08:00 – 17:00
Thursday 30th December 08:00 – 17:00
Friday 31st December 08:00 – 17:00
Saturday 1st January Closed
Sunday 2nd January Closed
Monday 3rd January Closed
Tuesday 4th January Open as usual

Service Update

Website Maintenance Completed
We’re pleased to tell you the website maintenance we carried out on Wednesday went smoothly and normal service has now been resumed. If you have any queries or are having difficulty accessing the website please contact customer services on 0845 705 6568.

Subject Categories
We’ve been making some improvements to our subject categorisation, with particular focus on gift (Y) and a new card category (X). Click to see the list of new subject codes.


February Bulletin

The February issue of the Bulletin is available this week. Look out for your copy in your next order including new releases from Charles Foster, Stormie Omartian, J.John and Jerry B. Jenkins. If your copy hasn’t arrived yet please contact customer services on 0845 705 6568.

Circle Of Love

BRF title The Circle Of Love by Ann Persson (ISBN 9781841017501) has been selling really well recently. To order speak to your ASM or order via STLDistribution.co.uk, phone 0800 28 27 28 (overseas +44 1228 611 789), fax 0800 28 25 30 (overseas +44 1228 598 103) or SyneRgi.

Fed Ex deliveries - Friday morning ice and snow update

Our UK delivery service (FedEx) has given us the news update below.

The following depots are experiencing severe weather conditions throughout their regions, including icy roads: - Middlesbrough (55), Leeds (50), Liverpool (42), Manchester (44), Chorley (51), Knaresborough (48), Hull (49), Newcastle (56/156), Littleborough (90)

If you have any queries regarding the above please email ukcsenquiries@fedex.com

Kind Regards,
STL Distribution blog team

Fed Ex deliveries - Thursday morning snow update

Our UK delivery service (FedEx) has given us the news update below.


The following depots have reported incidents of severe weather throughout their regions, including icy roads, road closures, impassable arterial routes and/or heavy snowfall:- Edinburgh (85), Belfast (64), Glasgow (71/171).

The following depots are experiencing severe weather conditions throughout their regions, including icy roads and backlogs of freight:- Sheffield (46), Scunthorpe (47), Croydon (1/77), Brighton (3), Dartford (5), Byfleet (7), Sittingbourne (8), Tunbridge Wells (9/10), Chelmsford (20)

The following depots are experiencing severe weather conditions throughout their regions, including icy roads:- Middlesbrough (55), Leeds (50), Liverpool (42), Manchester (44), Chorley (51), Knaresborough (48), Hull (49), Newcastle (56/156), Littleborough (90), Gretna (54)

Liverpool (42) have advised that the M62 Eastbound has been closed as a result of a RTA, resulting in major congestion on all surrounding routes, including the M57, therefore deliveries to WA1 to WA11 postcodes and L9 to L14, L22, L23, L28, L30, L32, L39 and L40 postcodes may be affected.

If you have any queries regarding the above please email ukcsenquiries@fedex.com

Kind Regards,
STL Distribution blog team

Fed Ex deliveries - Wednesday morning snow update

Our UK delivery service (FedEx) has given us the news update below.



The following depots have reported incidents of severe weather throughout their regions, including icy roads, road closures, impassable arterial routes and/or heavy snowfall:- Edinburgh (85), Belfast (64), Cumbernauld (60/87), Dundee (61)

The following depots are experiencing severe weather conditions throughout their regions, including icy roads and backlogs of freight:- Croydon (1/77), Brighton (3), Dartford (5), Byfleet (7), Sittingbourne (8), Tunbridge Wells (9/10), Chelmsford (20), Spilsby (143), Sleaford (43), Sheffield (46), Scunthorpe (47)

The following depots are experiencing severe weather conditions throughout their regions, including icy roads:- Cambridge (37/137), Nottingham (139), Middlesbrough (55), Leeds (50).

If you have any queries regarding the above please email ukcsenquiries@fedex.com

Kind Regards,
STL Distribution blog team

STL Distribution website - Wednesday 8th Dec - essential maintenance

Essential Website Maintenance
Wednesday 8th December

Please be advised that from 4.30pm on Wednesday 8th December, the STL Distribution website will be temporarily unavailable for a short period of time whilst essential site maintenance is undertaken. All other ordering channels will remain unaffected.

It is anticipated that the website will be taken down for approximately three hours. However, as the site is switched back on it may take slightly longer for all customers to see the site as the switch-on propagates to different parts of the country.

Any web orders placed up until the 4pm order deadline on Wednesday 8th December will be processed as normal. Anything placed after this time will be processed when the website is back up and running.

Please note this maintenance is only affecting the website. All other ordering channels, including Phone/Fax, SyneRgi etc will operate their usual service. If you have any queries our customer services department will be on hand, during normal working hours to receive your calls and take orders for you.

This essential maintenance is necessary for the website to function effectively and our internet service provider has scheduled work in accordance with their constraints. We are working very closely with them to ensure the timing of this change has minimal impact on our service to you or your convenience.

If you have any queries or concerns please contact Customer Services department by email or by calling 0845 705 6568.

Fed Ex deliveries - Tuesday morning snow update

Our UK delivery service (FedEx) has given us the news update below.



The following depots have reported incidents of severe weather throughout their regions, including icy roads, abandoned vehicles, impassable arterial routes and/or heavy snowfall:- Edinburgh (85), Aberdeen (62), Glasgow (71 - No despatches today), Inverness (88/89), Dundee (61), Cowdenbeath (86), Cumbernauld (60), Kilmarnock (59), Gretna (54), Kendal (52), Scunthorpe (47), Belfast (64),

The following depots are experiencing severe weather conditions throughout their regions, including icy roads and backlogs of freight:- Croydon (1/77), Brighton (3), Dartford (5), Byfleet (7), Sittingbourne (8), Tunbridge Wells (9/10), Chelmsford (20).

The following depots are experiencing severe weather conditions throughout their regions, including icy roads:- Knaresborough (48), Hull (49), Leeds (50), Newcastle (56/156), Littleborough (90), Chester (41/45), Liverpool (42), Manchester (44), Chorley (51), Middlesborough (55),

Leeds (50) have advised that their vehicle covering route 14 has broken down, therefore deliveries to LS11 and BD11 postcodes may be affected.

If you have any queries regarding the above please email ukcsenquiries@fedex.com

Kind Regards,
STL Distribution blog team

Fed Ex deliveries - afternoon Monday delivery update

Our UK delivery service (FedEx) has given us the news update below.

The following depots have reported incidents of severe weather throughout their region, including icy roads and/or heavy snowfall:- Croydon (1/77), Knaresborough (48), Hull (49), Leeds (50), Newcastle (56/156), Littleborough (90), Chester (41/45), Liverpool (42), Manchester (44), Chorley (51), Cowdenbeath (86), Cumbernauld (60), Belfast (64), Dundee (61), Gretna (54), Kendal (52), Sittingbourne (8), Tunbridge (9/10), Dartford (5), Brighton (3), Chelmsford (20), Byfleet (7), Sheffield (46), Scunthorpe (47), Spilsby (143), Sleaford (43), Nottingham (139), Harlow (23), Edinburgh (85), Glasgow (71/171). Kilmarnock (59).

Camberley (18) have advised that their vehicle covering route 25 has broken down, therefore deliveries to RG9 postcodes may be affected.

If you have any queries regarding the above please email ukcsenquiries@fedex.com

Kind Regards,
STL Distribution blog team

Fed Ex deliveries - lunchtime Monday snow update

Our UK delivery service (FedEx) has given us the news update below.

(We also had an update earlier this morning. You may wish to check the comments on this too).
The following depots have reported incidents of severe weather throughout their region, including icy roads and/or heavy snowfall:- Croydon (1/77), Knaresborough (48), Hull (49), Leeds (50), Newcastle (56/156), Littleborough (90), Chester (41/45), Liverpool (42), Manchester (44), Chorley (51), Cowdenbeath (86), Cumbernauld (60), Belfast (64), Dundee (61), Gretna (54), Kendal (52), Sittingbourne (8), Tunbridge (9/10), Dartford (5), Brighton (3), Chelmsford (20), Byfleet (7), Sheffield (46), Scunthorpe (47), Spilsby (143), Sleaford (43), Nottingham (139), Harlow (23), Edinburgh (85), Glasgow (71/171).

Liverpool (42) have advised that their vehicle covering route 48 has been involved in a RTA, resulting in the road being closed, therefore deliveries to L40 and WA7 postcodes may be affected.

Newcastle (56/156) have advised that their vehicle covering route 11 has broken down, therefore deliveries to NE8, NE9 and NE10 postcodes may be affected.

Cumbernauld (60) have advised that due to a RTA, severe congestion is being experienced throughout G67 & G68 postcode regions, therefore deliveries may be affected.

If you have any queries regarding the above please email ukcsenquiries@fedex.com

Kind Regards,
STL Distribution blog team

Fed Ex deliveries - Monday morning snow update

Our UK delivery service (FedEx) has given us the news update below.

The following depots have reported incidents of severe weather throughout their region, including icy roads and/or heavy snowfall:-
Croydon (1/77), Knaresborough (48), Hull (49), Leeds (50), Newcastle (56/156), Littleborough (90), Chester (41/45), Liverpool (42), Manchester (44), Chorley (51), Cowdenbeath (86), Cumbernauld (60), Belfast (64), Dundee (61), Gretna (54), Kendal (52), Sittingbourne (8), Tunbridge (9/10), Dartford (5), Brighton (3), Chelmsford (20), Byfleet (7).

Leicester (38) have advised that the M1 is closed southbound between M69 (M1 Junction 21) and M1 Junction 20 and the M69 northbound at A5 Hinckley (M69 Junction 1) is also down to 2 lanes, resulting in traffic congestion throughout the region, therefore some deliveries may be affected.

Leeds (50) have advised that their vehicle WF1, WF2, WF3, WF4 and WF5 postcode areas has broken down, therefore deliveries to these postcodes may be affected.

If you have any queries regarding the above please email ukcsenquiries@fedex.com

Kind Regards,
STL Distribution blog team

Fed Ex deliveries - Friday morning snow update

Our UK delivery service (FedEx) has given us the news update below.
The following depots are currently experiencing severe weather/heavy snowfall and severe icy conditions throughout their region, particularly rural areas:-

Chester (45), Knaresborough (48), Middlesbrough (55), Leeds (50), Hull (49), Newcastle (56/156), Littleborough (90), Sleaford (43), Spilsby (143), Nottingham (139 - Limited Service), Slough (95/195), Sheffield (46 - Limited Service), Scunthorpe (47 - Limited Service), Ipswich (101), Norwich (22), Fareham (11/84), Poole (13), Camberley (18), Exeter (15/115), Launceston (16/72/81/172), Cumbernauld (60/87), Dundee (61), Aberdeen (62/67/69), Edinburgh (85), Cowdenbeath (86), Kendal (52), Gretna (54), Belfast (64), Oban (160), Camberley (18), Dartford (5 - Limited Service), Sittingbourne (8 - Limited Service), Tunbridge Wells (9/10 - Limited Service), Brighton (3 - Limited Service), Croydon (1/77), Chelmsford (20), Byfleet (7), Glasgow (71/171)

If you have any queries regarding the above please email ukcsenquiries@fedex.com

Kind Regards,
STL Distribution blog team

Stock Update / Authentic Countdown to Christmas promotion

Stock Update

This week we’ve had deliveries from a number of suppliers including Authentic, Integrity, Broadman & Holman, Thomas Nelson, St Andrew Press, Baker, CFP, Continuum, Hodder, SPCK, Zondervan and Kingsway. The following key titles are now on free stock and available to order:
9781842277225 The Narnia Code PB
9781860248085 Joyful In Hope PB
9781860246272 Seasons of Womanhood PB
9781860248061 I Wish I Was Rev Edition PB
9780340996140 What Good Is God PB
9780310210740 Purpose Driven Life PB
9780802473158 Five Love Language
9781842912386 Journey Into Life

Adverse Weather Conditions

Please note that we are continuing to send orders with our usual same-day-despatch service. However, once the orders are in the hands of our delivery couriers, the adverse weather may affect delivery times in some areas. When possible we are updating our blog with news from FedEx. Click here to see our blog.

Authentic – Countdown to Christmas promotion

	A Christmas Journey Offer Price £3.99 / PB / 9781904637363 Offer Price £4.99 / HB / 9781904637332
	First Word Christmas Offer Price £2.99 / HB / 9781904637318
	The Story Of Christmas Boxset Offer Price £2.99 9781848790889
	Countdown To Christmas Offer Price £3.99 / HB / 9781860247705

Click here to download the full flyer.
To order visit www.STLDistribution.co.uk, call 0800 28 27 28 or speak to your Area Sales Manager. Offers end 24th December 2010.

Credit Notes
We will no longer be issuing mixed credit notes where the credit and the re-invoice are on the same document. You will now receive these as separate documents but we will aim, where possible, to send paperwork together so you receive these simultaneously.

Order Deadline Extended For Christmas

Just a reminder that our phone/fax order deadline has been extended from 2.30pm to 3pm up until Christmas. We are also able to offer a same-day-despatch service up to and including the 22nd December. We hope this will make life easier during the busy seasonal rush.

Christmas Opening Hours
Our Christmas opening hours are as follows:
Our Christmas opening hours are as follows:
Friday 24th December Closed from 14:00
Saturday 25th December Closed
Sunday 26th December Closed
Monday 27th December Closed
Tuesday 28th December Closed
Wednesday 29th December 08:00 – 17:00
Thursday 30th December 08:00 – 17:00
Friday 31st December 08:00 – 17:00
Saturday 1st January Closed
Sunday 2nd January Closed
Monday 3rd January Closed
Tuesday 4th January Open as usual

Fed Ex deliveries - lunchtime Thursday snow update

Our freight forwarder (FedEx) has given us the news update below.
The following depots are currently experiencing severe weather/heavy snowfall and icy conditions throughout their region, particularly rural areas:-

Aberdeen (62), Dundee (61), Cowdenbeath (86), Edinburgh (85), Glasgow (71/171), Cumbernauld (60/87), Kendal (52), Fareham (11/84), Poole (13), Exeter (15/115), Camberley (18), Gloucester (26), Swindon (83), Launceston (16/72/81/172), Byfleet (7), Chelmsford (20), Hornsey (96/196), Aylesbury (24/124), Park Royal (19/119), Harlow (23), Chester (41/45), Knaresborough (48), Hull (49), Leeds (50), Middlesbrough (55), Newcastle (56/156), Littleborough (90), Belfast (64), Ipswich (101), Sheffield (46), Scunthorpe (47)Ipswich (101), Sheffield (46), Scunthorpe (47) Croydon (1/77 - No despatches), Dartford (5 - No despatches), Tunbridge Wells (9/10 - No despatches), Sittingbourne (8 - No despatches), Brighton (3 - No despatches)

Channel Islands (4 & 6) have advised that due to the closure of Gatwick, Jersey & Guernsey airports, all consignments will incur a delay.

Kendal (52) have advised that due to parade taking place today, resulting in road closures, deliveries to LA1 postcodes may be affected.

If you have any queries regarding the above please email ukcsenquiries@fedex.com

Kind Regards,
STL Distribution blog team

Fed Ex deliveries - Thursday snow update

Our freight forwarder (FedEx) has given us the news update below.
The following depots are currently experiencing severe weather/heavy snowfall and icy conditions throughout their region, particularly rural areas:-

Aberdeen (62), Dundee (61), Cowdenbeath (86), Edinburgh (85), Glasgow (71/171), Cumbernauld (60/87), Kendal (52), Fareham (11/84), Poole (13), Exeter (15/115), Camberley (18), Gloucester (26), Swindon (83), Launceston (16/72/81/172), Byfleet (7), Chelmsford (20), Hornsey (96/196), Aylesbury (24/124), Park Royal (19/119), Harlow (23), Chester (41/45), Knaresborough (48), Hull (49), Leeds (50), Middlesbrough (55), Newcastle (56/156), Littleborough (90), Belfast (64)

Kind Regards,
STL Distribution blog team

Fed Ex deliveries - Wednesday snow update

Our freight forwarder (FedEx) has given us the news update below.
The following depots are currently experiencing severe weather/heavy snowfall and icy conditions throughout their region:-

Cumbernauld (60/87), Chester (41/45), Liverpool (42), Manchester (44), Leeds (50), Knaresborough (48), Hull (49), Newcastle (56/156), Littleborough (90), Leek (66), Sleaford (43), Spilsby (143), Sheffield (46 - No despatches today), Scunthorpe (47 - No despatches today), Dartford (5), Byfleet (7), Sittingbourne (8), Croydon (1/77), Chelmsford (20), Beckton (80), Central London (180/176), Park Royal (19/119), Hornsey (96/196), Harlow (23), Tunbridge Wells (9/10), Aberdeen (62/67/69), Edinburgh (85 - No despatches today), Glasgow (71/171), Cowdenbeath (86 - Depot Closed), Dundee (61 - No despatches today)

Deliveries may be delayed due to Severe Weather conditions.

Kind Regards,
STL Distribution blog team