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Friday, 5 December 2008

10th November

We continue to work to resolve a number of on-going issues which are hampering the efficiency within our warehouse and if you are experiencing a turn around of your order longer than the 48 hour we are looking to achieve, I apologise.
Over the latter part of last week our internet provide for encountered problems which prohibited the downloading of orders. Whilst these issues are now resolved, there will be a delay in processing these orders.
I am happy to report that our FedEx link is now operational and orders dispatched from the weekend onwards we are able to track.
We remain acutely aware of the inconvenience that these issues cause you and your customers. Please be assured we are working to resolve them very quickly.
If you continue to have specific concerns please call Customer Services on 0845 705 6568 or email Wayne Johnston at, with a copy of your order, and one of our customer services team will contact you.

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