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Friday, 5 December 2008

28th November - Improvements to our Invoices

Following the implementation of SAP, and listening to feedback from our customers, we have made a number of improvements to your STLD invoices. These improvements will help make invoice signposting much clearer and will reduce confusion that may have occurred. The following changes have been made:
  • Your Order Number - we have found incidences where the order number of the delivery label is different to the order number on the invoice inside the box. This is due to the fact that a delivery can contain consolidated orders and backorders. To solve this issue, the order number on the delivery label and the order number on the invoice will be for the main order fulfilled by that delivery. 

  • Highlighting of consolidated orders - an associated problem with the above issue has been that where orders have been consolidated, there has been no way of determining which order they relate to. To solve this issue the order number for each consolidated order will be included on the invoice above the products it relates to. 

  • Page numbering - there has been a issue with page numbering on invoices. This has now been resolved. 

  • Promotional prices - articles where there has been no promotional price have been showing £0.00 in that field. The promotional field will now show blank where there is no promotional price. 

  • Column headers - previously our new style invoices have only had column headers on the first page of an invoice. This will now feature on all invoice pages.
As a result of the feedback we are continuing to receive from you, we have identified further amendments to our invoices, despatch emails and labels that will be implemented. I shall contact you again next week to update you on these developments. We hope that you will find these improvements useful. If you have any queries or further suggestions on how we can improve our service, please contact our customer services team on 08457 056 568 or speak to your Area Sales Manager.

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