17th November

Following on from my last communication on the 12th November we have made significant progress with the pick, pack and despatch of orders.

We are currently processing orders dated 12th November and our objective by the close of today is to despatch a large percentage of orders dated 13th November. Orders prior to this date were picked over the weekend and were not despatched until today, Monday 17th November 2008.

I am conscious that we may have a small number of orders that we have not processed and were received prior to the 12th November-08. If by close of play tomorrow (Tuesday 18th November) either the Royal Mail or FedEx have not delivered your order can I ask you to contact service line serviceline@stl.org or 08457 056 568 stating:

• The day the order was placed
• Your reference number
• How your order was placed
• Your account number

Once again, I apologise for the disruption caused to your business; I can assure you that we continue to work as hard as we can to get back to normal service levels.