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Friday, 5 December 2008

7th November

We have experienced some technical issues overnight, which has delayed our progress although we are working to resolve them - for example problems in moving stock from bulk to live racking has delayed the despatch of a number of orders.
Despite these difficulties orders continue to be despatched although some customers may not receive their order within our interim 48 hour dispatch target and for this we apologise. If you have a specific concern please call Customer Services on 0845 705 6568 or email Wayne Johnston at, with a copy of your order, and one of our customer services team will contact you.
We appreciate that this ongoing situation is frustrating for you and your customers, a frustration that that is shared by the entire team in Carlisle.
We will continue to keep you update on our progress after the weekend.

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