3rd November

I would like to update you on the progress STL Distribution UK is making in catching up with the backlog of orders that have accumulated whilst we have migrated from one IT system to another.
The migration of data was successfully completed over the last weekend and once complete the decision was taken to bring departments online on a gradual basis to ensure that errors could be easily identified and allowing staff to gain confidence with live data.
As planned the system went live last Tuesday and we were able to despatch some orders. Orders continued to be despatched everyday last week, although it wasn’t until Friday that we experienced a relatively trouble free day and were operating at anything near full capacity.
We do continue to experience some issues which may cause some inconvenience, e.g. the interface with Fed Ex is not yet operational and we are unable to advise you exactly where your order is once it has left our Warehouse.
Our priority this week is to clear the extensive backlog of orders and look to offer a 48 hour despatch allowing you to communicate to your customers, with confidence, when they can expect their order. Be assured our aim remains to achieve a same day despatch as quickly as possible.
I do acknowledge and apologise that orders are being processed slower than we would want and this reflects on the service you are able to offer your customers. Please be assured that everyone in the organisation is working hard to improve our level of service and I will update you daily with our progress.