12th November

Over the last 48 hours STL Distribution has been reviewing the process involved in pick pack and despatch, which as many of you will be aware have not been operating at the level expected of us.
Since the weekend we have experienced a number of process and technical issues that has either resulted in orders being despatched incomplete despite product being available from within our bulk storage area, or being delayed until we are able to obtain the product from bulk.
The review that took place bought together members from across the business resulting in a plan that started today and will take us through the weekend. This plan will involve the reallocation of labour away from picking to work on refilling shelves. To replace staff taken from picking we have brought in additional agency labour.
To clear the outstanding orders which are waiting product from bulk, we will focus on despatching the oldest first, newer orders will be processed more slowly as we reduce the flow of new orders this week into the warehouse allowing us to despatch outstanding orders.
This will mean that newer order will be delayed for the short term but those of you who are experiencing problems with orders placed earlier this month should see deliveries.
Once outstanding orders have been despatched we will continue to keep resources on refreshing shelves as well as picking allowing us to return to the same day despatch as quickly as possible.
I accept that in the short term you will continued to experience a level of inconvenience for which I apologise but unfortunately this is necessary if we are to resolve these issues.