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Friday, 5 December 2008

11th November

The technical issues we have been experiencing over the weekend unfortunately continue to cause us difficulty although we are working hard to resolve them. The fundamental issue is obtaining enough stock from our bulk locations to meet demand. On paper this may sound a simple issue to resolve but in reality is quite the opposite.
I am conscious that this issue is adding to the delay in processing some but not all orders. Our priority remains to fix this issue until which time we are unable to work at full capacity.
Our inability to process orders as quickly as we would like is causing you inconvenience and whilst I can only continue to apologise be assured our goal is to return to a same day despatch as soon as we can.
The team in Carlisle are grateful for your messages of support and prayers and please be assured that our Warehouse and Customer Services teams are working hard to resolve queries and despatch orders.

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